QueenIsabellaCleaning.com (“QIC”) Terms and Conditions
- These Terms and Conditions are effective immediately.
QueenIsabellaCleaning.com Promises to Provide Quality Service by:
- Providing an insured professional cleaning service.
- Providing cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums.
In Order to Provide the Customer (“you”) with the Best Possible Service; please…
- Make your home accessible. The best method is typically providing QLC with a key, but it is not a requirement. A fee will be charged if we are unable to access your home. (See lockout policy below)
- Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.
- Have your home picked up and ready to be cleaned. Hourly charged may be incurred if cleaning technicians require more time if your home is not ready to be cleaned.
- If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree not to hold QIC or any of its employees responsible for any damage or breakage to any article or component.
- We will make every effort not to break items, but accidents do happen. We have insurance protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason; we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 48 hours of service and after 30 days you assume liability.
- QIC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
- Complete your service evaluations online at www.queenisabellacleaning.com or at time of service. Your feedback helps us offer the highest quality of service to all of our clients.
- ENJOY YOUR SERVICE!
Rescheduling, Cancellation and Lockout Policy:
- We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 50% of your typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.
- Our cleaning hours are from 8:30am to 9:00 pm. If for any circumstance we are sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within time frames requested but ask not to be sent away during our working hours. (Exceptions can be made when your or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)
- We will make every attempt to reschedule company-initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.
- If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at the initial clean hourly rate for your location.
Contract:
- These Terms and Conditions represent a contract between you and QIC.
- You agree that any use of QIC’s services, including placing an order for services by telephone, email or website forms shall constitute your acceptance of these Terms and Conditions
- Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by you.
- No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by the owner of QIC.
- QIC operates a minimum charge of 2 hours per cleaning visit.
Other Information from QIC:
- To meet your needs and satisfaction, QIC reserves the option to reevaluate rates at any time.
- If you request changes to service that differs from original estimate, additional charges will be billed, or a new estimate may be required.
- Due to exposed liability, we cannot care for pets, plants, or children.
QIC 24-HOUR SATISFACTION GUARANTEE:
- If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and I will coordinate to come to your home to redo that area ASAP.
Payment Options and Policies
CHECK, CASH, CASH APP and VENMO are all acceptable forms of payment.
- A service charge of $35 will be added to all NSF Checks.
- Unpaid balances will incur a service charge of $25 or 15% interest whichever is greater if not paid within 7 days.
- We prefer payment by Venmo and cash app. If you want to pay by check, please make checks payable to QIC.
- Cash should be put in an envelope and left for the cleaner in a disclosed location or given to the cleaner directly.
- Verbal agreement to begin service indicates acceptance of Service Agreement and permission to charge credit card.
- All first time and one-time cleanings require mutual approval based on the estimated time and agreed upon pricing.
PICTURES OF BEFORE AND AFTER WORK
- For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning.